General

Wildlife Matters is committed to ensuring that your privacy is protected. If you provide information by which you can be identified, then you can be assured that we will protect it. Wildlife Matters may change this policy from time to time by updating this page. It has been updated to ensure that we comply with the European General Data Protection Regulation (GDPR), under which
we act as the Data Controller for any of your personal data which we hold.

What we collect

As a result of our contact with you or your use of this website, we may collect the following information:

- Your name

-Your address

-Your contact information including email address and telephone number

- Information relating to products you have shown an interest in and orders your have placed

What we do with the information we gather

1. We fulfill orders

To enable us to accept and fulfil your order, we use your name,
address and contact details:
- To provide a quotation or details prior to an order

- To manufacture and deliver your order

To provide details to our suppliers and carriers to enable them to deliver goods to you

- To contact you before or after a delivery about your account, quotation, orders and items included in an order, as well as any possible complaints or claims

We will retain your information for this purpose until we
consider it will not be required for any possible queries, claims, recall or
warranty issues relating to the order.

2. We run our business efficiently and ethically

We use your name, address, contact details and other information for our legitimate interests in operating our business, including:

= For good governance & accounting, including passing information to our legal and other professional advisors

-Efficient management of our business operations, including sharing with subcontractors who manage and provide mailing, IT and email services for us

- To monitor emails, calls, and other communications to or from our company

For market research and analysis

- To pass to our data processors ho operate this website and process our business data on our behalf

-To contribute to the improvement of our products and services

- To improve the experience our customers and others have when they use our website

We will retain your information for this purpose until we
consider it will no longer be of value for its intended purpose.

3. We run our business legally

We use the information to comply with our statutory obligations including:

- To fulfill data subject requests made by you

- For compliance with legal & regulatory requirements

We will retain your information for this purpose until we have
no further legal obligation to hold it.

4. We market and improve our products and services

- To send you marketing communications

- To facilitate your use of our website & placing orders

We will retain your information for these purposes until you withdraw your permission to use it or we consider it is no longer of use.  Your permission can be withdrawn at any time using our contact us page or emailing info@wildlife-matters.co.uk.

What we do not do

We do not undertake any automated decision making using your personal data.

We will not sell, distribute or release your personal information to any third parties for their marketing purposes.

We do not retain or have access to (apart from inputting) credit
or debit card details except the last 4 digits of your card number.

Passing your personal information to others

Our Data Processors are Paypal Inc & Shopify Ltd. They hold data, operate this website and process card payment transactions on our behalf, under a contract with us for services.  These service providers transfer data between one another for the purposes of order fulfilment and website integration. These transfers of data are carried out in accordance with the GDPR.

The rights you have over your personal data

The GDPR gives you a number of rights relating to your personal
data, which may apply in certain circumstances.  These include the right to have access to your data or have it corrected, completed or erased.

Please contact us if you wish to exercise any of these rights.

If you have a question or concern over any aspect of how we
treat your personal data, please contact us, and we will endeavor to resolve any issues.  If you are not satisfied with our response, you then have the right to complain to the UK Information
Commissioner's Office.

Security

We are committed to ensuring that your information is secure. In
order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

By using this site, you agree to accept cookies from our website. The site will place these small files on your computer. They are used only for 2 purposes, to make our website
more relevant to your needs by monitoring which pages you find useful, and, by statistical analysis, to improve the website for all users.

Links to other websites

This website may contain links to other websites of interest which are not under our control.  Once you have used a link to leave our site, we are not responsible for the protection and privacy of any information which you may provide.